PREAMBLE
Madagascarbycar, a company registered with the Antananarivo Trade and Companies Register under number 2014 A 00747, with its registered office located in Ambohitrimanjaka – 105 Antananarivo, is a Malagasy tour operator and travel agency specialized in car rental with independent driver-guides in Madagascar. We are committed to informing you of the measures we have implemented to protect your personal data and privacy in accordance with applicable legislation, particularly the provisions of the so-called “Informatique et libertés” law and the recommendations issued by the CMIL (hereinafter referred to as “Applicable Legislation”).
Under Applicable Legislation, you have the right to access, object to, rectify, delete, and limit the processing of your personal data. You also have the right to define instructions concerning the retention, erasure, and communication of your personal data after your death. For security reasons, your right to data portability may only be exercised in person at our offices upon presentation of a valid ID. You also have the right to lodge a complaint with the CMIL if you believe we are not complying with data protection regulations.
We may obtain information about you from other sources. For example, we may request additional information about our existing clients from a third-party provider or data broker (“data appending”), such as from your profile or content shared on a third-party social network. We may also collect information from your profile on a third-party social network (e.g., Facebook) if you authorize it to share such data with us, or if the information is publicly available. This may include general account details (name, email address, profile picture, gender, date of birth, current city, ID, friends list, etc.) and any other activity or data you share publicly. For instance, we may receive some of your social media information when you download or interact with one of our applications on a social networking site (e.g., Facebook). To learn more, please consult the terms of use of the relevant third-party network.
By providing your personal data, you authorize us to use, analyze, store, and, where necessary, share it with our partners in order to fulfill your requests. By providing personal data via our communication channels, you accept this policy. This policy is subject to change to reflect updates to Applicable Legislation. We will inform you of any changes made.
I. PERSONAL DATA PROVIDED TO MADAGASCARBYCAR
a) Information about you
This refers to information about you as a natural or legal person, voluntarily submitted to Madagascarbycar through various communication channels, and which is necessary for the design and execution of your trip (e.g., name, email, phone number, postal address, date of birth, etc.).
Mandatory fields are marked with an asterisk (*) on our website (hereinafter referred to as “the Site”). Fields not marked are optional. If you contact us by phone or in person, your advisor will inform you of the necessary data required.
We inform you that without this information, your request for travel services cannot be processed.
b) Information about third parties
As part of your quote request or registration, you may provide contact details of other individuals (e.g., travel companions, gift list participants, emergency contacts, etc.).
In such cases, the data of those individuals will only be used by Madagascarbycar to fulfill your request. If we intend to use their data for any other purpose, we will seek their prior consent.
You guarantee that these individuals have been informed of and agree to the transmission of their data.
Madagascarbycar will inform any indirectly collected data subjects of their rights under this policy during the first communication (usually by email), including all relevant travel information.
c) Minors
Our communication channels are not intended for use by minors without parental or legal guardian consent. A minor aged 16 or older may request a quote and provide necessary data. Madagascarbycar will make reasonable efforts to verify their age based on available technologies. In all cases, a minor cannot finalize, validate, or pay for a trip without parental consent.
We will take reasonable steps to ensure consent is given or authorized by the legal guardian using available technological means.
d) Sensitive data
We may collect special categories of data such as health-related information (disabilities, allergies, special conditions), or indirectly infer religion, beliefs, or personal convictions (e.g., dietary requirements). Such data is collected solely to organize transport and travel and will not be used otherwise.
II. DATA RELATED TO YOUR WEBSITE BROWSING (COOKIES)
a) What is a cookie?
A “cookie” is a small text file that allows Madagascarbycar to recognize the device in which it is stored for the duration of its validity.
During your visit to the Site, we may store one or more cookies on your device (computer, tablet, or smartphone), depending on your browser settings.
This may include:
– Your browser type;
– Your operating system and device;
– Your Internet service provider’s domain;
– The page you came from;
– Your country and language;
– The pages and features you access on our Site.
On your first visit, a banner will appear at the bottom of the page to inform you of our use of cookies. By continuing to browse or clicking “I accept,” you consent to the use of cookies for purposes such as targeted advertising, analytics, and social network integration. You may opt out by clicking “Learn more” and adjusting your browser settings.
You can modify your cookie preferences at any time. Consent is valid for 13 months, after which it will be renewed.
b) Types of cookies used
We may use the following cookies:
– Session management cookies
– Audience measurement/statistics cookies
– Functional cookies
– Targeted advertising cookies
– Social media cookies (e.g., share buttons)
Session cookies are essential for the Site’s proper functioning. Disabling them may cause performance issues.
Through cookie analysis, we can improve site usability, fix bugs, and offer a better experience.
We may integrate third-party tools (e.g., Facebook, Pinterest, Twitter, Instagram, YouTube, LinkedIn) that can place cookies. Please refer to their privacy policies.
c) Your cookie preferences
You can adjust your browser settings to accept or refuse cookies, or be alerted when a cookie is placed. Note that disabling certain cookies may hinder access to parts of the Site.
Each browser has its own cookie management settings. You can refer to your browser’s Help menu for instructions or consult the links provided in the French version.
III. WHY DO WE COLLECT YOUR DATA?
a) To respond to your requests:
Your personal data may be used for:
– Providing access to the Site and your customer area;
– Handling your requests and bookings;
– Sending newsletters or brochures;
– Responding to inquiries;
– Informing you about new trips or services;
– Fulfilling legal, regulatory, accounting, and tax obligations;
– Handling complaints related to your trip.
b) To generate statistics:
To improve services, we may use your data for:
– Site traffic analysis;
– Surveys and questionnaires;
– Studies and research to enhance your experience.
c) For marketing purposes:
Your data may be used to:
– Manage newsletter subscriptions/unsubscriptions;
– Send information about Madagascarbycar’s new services, commercial offers, or personalized promotions.
IV. HOW AND FOR HOW LONG DO WE STORE YOUR DATA?
a) Data security:
As data controller, Madagascarbycar implements all necessary security measures: access control, backups, traceability, secured premises, etc., while ensuring data minimization.
b) Data retention:
Data is stored for the duration necessary to fulfill its purpose or comply with legal obligations.
– Newsletters: Data retained as long as the subscription is active.
– Quotes/bookings: Stored for the time required to manage your travel services and legal requirements.
– Marketing: Retained as long as you consent. You may opt out at any time.
– Statistics: Retained for the necessary time to produce reliable data.
In any case, without contact from you for five years, your data will be archived for another five years before being permanently deleted or anonymized.
V. WHO RECEIVES YOUR DATA?
a) Madagascarbycar and its partners:
To fulfill the purposes outlined in section III, your data may be processed by our subsidiaries and/or partners (e.g., hotels, transport providers, IT service providers, email distributors, payment processors, etc.), who are committed to respecting your privacy and applicable laws.
b) Non-partner third parties:
We do not sell or transfer your personal data to third parties for marketing purposes.
If legally required to disclose your data (e.g., to tax authorities or CMIL), we will notify you where permitted.
In the event of a merger, acquisition, or asset transfer, your data may be disclosed under the same privacy policy.
VI. WHAT HAPPENS IF THERE ARE LINKS TO OTHER WEBSITES?
Our Site may include links to third-party websites and applications for your convenience. These are independent from Madagascarbycar and have their own privacy policies. Once you leave our Site, our policy no longer applies. We are not responsible for their content, reliability, legality, or data practices. Please review their policies before use.
VII. HOW CAN YOU ACCESS, UPDATE, OR DELETE YOUR DATA IN “YOUR SPACE”?
To update your personal information, please contact your advisor or send your request to:
📧 contact@madagascarbycar.com
VIII. QUESTIONS ABOUT OUR PRIVACY AND COOKIE POLICY?
For any inquiries or concerns about this Privacy and Cookie Policy, please contact us at:
📧 contact@madagascarbycar.com
